Frequently Asked Questions

GENERAL INFORMATION

Who attends the ISPA Conference & Expo?

Current ISPA members within the spa, student, service provider or educator categories may register to attend the ISPA Conference & Expo. For more information on ISPA membership categories, please click here. All resource partners who qualify as a vendor must exhibit or sponsor at the ISPA Conference & Expo to attend the event. To learn more about these opportunities contact 1.859.226.4372 or This email address is being protected from spambots. You need JavaScript enabled to view it.. The qualifying definitions for both service provider and vendor are outlined below. Service Provider: Business has a sole focus of providing professional services. A service provider may not distribute, produce or sell products within the spa industry or serve as an employee or official representative of any company that meets the definition of an ISPA vendor. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples of ISPA service providers include full-service consultants who do not sell, represent or distribute spa products, educational institutions and investors. Vendor: Business distributes, produces or sells products within the spa industry. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples may include companies that sell tangible products, virtual products, events, publications, insurance, software, deal promotions, online directories, etc. In order to attend at a member rate, the registrant must have an active membership at the time of the Conference.

Does the ISPA Conference & Expo have a minimum age requirement to attend?

Individuals under the age of 18 are prohibited from attending all ISPA Conference & Expo functions and from being present on the Expo floor at any time, including exhibitor set-up and dismantle. During select ISPA Conference & Expo functions where attendees ages 18 and older will be permitted, alcoholic beverages will be available complimentary or for purchase to only those attendees and guests that meet the minimum legal drinking age.

I’ve never attended what should I expect?

The annual ISPA Conference & Expo brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart. Last year’s Week in Review is a great way to get a better picture of what to expect.

What is the dress code?

Most attendees dress in business casual attire. Comfortable shoes are recommended. The venue tends to be cool, so veteran attendees typically recommend dressing in layers or bringing a light jacket/shawl.

How is the Coronavirus (COVID-19) impacting the ISPA Conference & Expo?

The health and safety of ISPA attendees is the association’s top priority. ISPA is currently monitoring the COVID-19 situation carefully and will follow the respected guidance of the CDC and the World Health Organization (WHO). More details to come in the weeks and months ahead.

EVENT INFORMATION

Are there group meeting spaces available?

The International SPA Association invites members to host company meetings with employees and/or their corporate groups in conjunction with the ISPA Conference & Expo. All company meetings taking place prior to, after or in conjunction with the ISPA Conference & Expo should be submitted for approval via completion of ISPA’s meeting request form. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to receive additional information. Available space is limited and will be assigned on a first-come, first-serve basis.

What do I do if I lose my badge?

Attendees are required to wear their ISPA Conference & Expo badge for all Conference events. If an attendee does misplace their badge, please see ISPA staff at the Registration desk. A $75 fee will be accessed for any preprinted badges.

I have accessibility requirements. Can you assist?

Absolutely, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information so we can help accommodate your needs.

ACCOMODATIONS

Are there special hotel rates?

The Sheraton Phoenix Downtown is the primary host hotel of the 2021 ISPA Conference & Expo. An overflow block has also been secured at the nearby Kimpton Palomar. Each hotel offers discounted ISPA room rates and several amenities. You may book your stay by clicking on Hotel and Travel under the Attend tab on the attendispa.com website.

What is the official hotel cancellation policy?

Guest may cancel 72 hours prior arrival without penalty. If the reservation is cancelled within the 72 hour period, one night of room and tax will be charged to the card on file.

What if I don’t check in on my scheduled arrival date?

The card on file will be charged one-night room and tax and then the room will be released back to the main inventory to be sold. If you anticipate a later arrival, it is best to notify the hotel ahead of time.

Is a hotel deposit required to guarantee the hotel room?

Only a credit card on file is required to guarantee the hotel room.

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Absolutely. When you arrive to the hotel, just present the new card at check-in and let the front desk know to utilize that card for any charges.

Can I pay the hotel with a card that was provided when I reserved the room, which is not in my name?

If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in to present that card to be placed on file. If the cardholder is not present, a credit card authorization form must be completed prior to arrival and a deposit for the stay will be applied. For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Can multiple people stay in one room?

Two people are allowed to stay in a room with a king bed. Four people are allowed to stay in a room with two queen beds. A per person fee of $20 per night will be charged for more than two people in a room.

MEMBERSHIP AND REGISTRATION

Does my ISPA membership include entrance to the Conference?

While the ISPA Conference & Expo is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.

What are the registration rates?

To view the various rates offered to attendees, please click on “Conference Rates” here.

Does ISPA offer group rates?

By bringing a team of five or more, you can save on your registration. The ISPA team can register your conference team and provide one invoice for easy payment. Contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1.859.219.3512 for assistance.

Are ISPA Conference & Expo registration fees refundable?

Attendee registrations may be cancelled by submitting a written notification of cancellation to ISPA headquarters via This email address is being protected from spambots. You need JavaScript enabled to view it.. A full refund (less an administrative fee of $25) is available to those who cancel their registration by March 31, 2021. All cancellation requests received after March 31, 2021, will receive a 50 percent refund. No-shows will not qualify for a refund of fees.

Can I transfer my registration to another team member?

Yes, registrations can be transferred to another team member at the same property.

GET SOCIAL

What is the official hashtag for the event?

#ISPA2021

How can I join the online conversation about #ISPA2021?

Join us online at Facebook, Instagram and Twitter!

TRAVEL

Do you issue visa invitation letters?

The International SPA Association will issue visa invitation letters to registered attendees, speakers and/or presenters and resource partners sponsoring or exhibiting at the event who have paid their registration fee in full and are not from one of the countries embargoed by the US Treasury Department's Office of Foreign Assets Council. If you fit this criterion, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to request.