Frequently Asked Questions

GENERAL INFORMATION 

Who attends the ISPA Conference & Expo?

Does the ISPA Conference & Expo have a minimum age requirement to attend?

I’ve never attended what should I expect?

What is the dress code?

How is the Coronavirus (COVID-19) impacting the 2020 ISPA Conference & Expo?

EVENT INFORMATION 

Are there any pre-Conference events?

Are there group meeting spaces available?

Will meals be provided at the event?

Are there places to eat onsite?

Are there nearby off-property restaurants?

Is there a lost and found and where is it located?

What do I do if I lose my badge?

Where can I go to work out?

Is there a mother’s room?

How can I rent a wheelchair, scooter, mobility device, etc.?

Are service animals allowed?

I have accessibility requirements. Can you assist?

ACCOMODATIONS 

Are there special hotel rates?

What is the deadline to book my hotel room?

What is the official hotel cancellation policy?

What if I don’t check in on my scheduled arrival date?

Is a hotel deposit required to guarantee the hotel room?

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Can I pay the hotel with a card that was provided when I reserved the room, which is not in my name?

Can multiple people stay in one room?

I booked a room at another hotel. Will I receive the nightly room drops?

MEMBERSHIP AND REGISTRATION 

Does my ISPA membership include entrance to the show?

What is included in a full-Conference registration?

What are the registration rates?

Does ISPA offer group rates?

Where do I go to pick up my badge or register for the event?

Are ISPA Conference & Expo registration fees refundable?

Can I transfer my registration to another team member?

TECHNOLOGY AND MOBILE APP 

Is there a mobile app for the event?

How do I download the ISPA Conference & Expo App?

What device can I use for the ISPA Conference & Expo App?

How do I log into the ISPA Conference & Expo App?

Trouble logging in?

Where can I charge my mobile device?

Will there be Wi-Fi available?

GET SOCIAL 

What is the official hashtag for the event?

How can I join the online conversation about #ISPA2020?

TRAVEL 

What is the weather like in National Harbor in October?

Which airports are closest to National Harbor, Maryland?

Where can I park at Gaylord National and how much is it?

Do you issue visa invitation letters?

EXPO 

How many Resource Partner companies will participate in the ISPA Conference & Expo?

Are Hemp-based or CBD products allowed onsite at the Gaylord National?

AUCTION 

How do I place a bid at the Silent Auction?

How do I pay for my Auction item(s)?

Where do I pick up my Auction Items?

For any other questions, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..