Frequently Asked Questions
Does my membership include entrance into the show?
While the ISPA Conference & Expo is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.
Who can attend?
Current ISPA members within the spa, student, service provider or educator categories may register to attend the ISPA Conference & Expo. For more information on ISPA membership categories, please click here. All resource partners who qualify as a vendor must exhibit or sponsor at the ISPA Conference & Expo to attend the event. To learn more about these opportunities contact 1.859.226.4372 or This email address is being protected from spambots. You need JavaScript enabled to view it.. The qualifying definitions for both service provider and vendor are outlined below. Service Provider: Business has a sole focus of providing professional services. A service provider may not distribute, produce or sell products within the spa industry or serve as an employee or official representative of any company that meets the definition of an ISPA vendor. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples of ISPA service providers include full-service consultants who do not sell, represent or distribute spa products, educational institutions and investors. Vendor: Business distributes, produces or sells products within the spa industry. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples may include companies that sell tangible products, virtual products, events, publications, insurance, software, deal promotions, online directories, etc. In order to attend at a member rate, the registrant must have an active membership at the time of the Conference.
What is included in a full-Conference registration?
Full-Conference registration includes access to three inspirational keynote presentations, 20+ Education Sessions developed for spa professionals, Expo floor access (200+ exhibitors), Welcome Party entrance, complimentary lunch and refreshments and networking opportunities galore.
What are the dates and location of the 2020 show?
The 2020 ISPA Conference & Expo will be held October 14 – 16 at the Gaylord National in National Harbor, MD.
Are hemp-based or CBD products allowed onsite at The gaylord national?
Yes.
What is the dress code?
Most attendees dress in business casual attire. Comfortable shoes are recommended. The venue tends to be cool, so veteran attendees typically recommend dressing in layers or bringing a light jacket/shawl.
Can i purchase additional welcome party tickets?
Yes. Log into your online member dashboard and purchase additional tickets from the ISPA Store. Welcome Party guests must be 21 years old and bring their I.D. to enter.
Does ISPA offer group rates?
By bringing a team of five or more, you can save on your registration. The ISPA team can register your conference team and provide one invoice for easy payment. Contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1.859.219.3512 for assistance.
I’ve never attended what should I expect?
The annual ISPA Conference & Expo brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart. Last year’s Week in Review is a great way to get a better picture of what to expect.
What is the official hashtag for the event?
#ISPA2020
How can I join the online conversation about #ISPA2020?
Is there a mobile app for the event?
Yes! The mobile app is currently under development and will be released in July.
Do you issue visa invitation letters?
The International SPA Association will issue visa invitation letters to registered attendees who have paid their registration fee in full and are not from one of the countries embargoed by the US Treasury Department's Office of Foreign Assets Council, speakers and/or presenters and resource partners sponsoring or exhibiting at the event. If you fit this criteria, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to request.