Frequently Asked Questions

Does my membership include entrance into the show?

While the ISPA Conference & Expo is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.

Who can attend?

Current ISPA members within the spa, student, service provider or educator categories may register to attend the ISPA Conference & Expo. For more information on ISPA membership categories, please click here. All resource partners who qualify as a vendor must exhibit or sponsor at the ISPA Conference & Expo to attend the event. To learn more about these opportunities contact 1.859.226.4372 or This email address is being protected from spambots. You need JavaScript enabled to view it.. The qualifying definitions for both service provider and vendor are outlined below. Service Provider: Business has a sole focus of providing professional services. A service provider may not distribute, produce or sell products within the spa industry or serve as an employee or official representative of any company that meets the definition of an ISPA vendor. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples of ISPA service providers include full-service consultants who do not sell, represent or distribute spa products, educational institutions and investors. Vendor: Business distributes, produces or sells products within the spa industry. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples may include companies that sell tangible products, virtual products, events, publications, insurance, software, deal promotions, online directories, etc. In order to attend at a member rate, the registrant must have an active membership at the time of the Conference.

What is included in a full-Conference registration?

Full-Conference registration includes access to three inspirational keynote presentations, 20+ Education Sessions developed for spa professionals, Expo floor access (200+ exhibitors), Welcome Party entrance, complimentary lunch and refreshments and networking opportunities galore.

What are the dates and location of the 2019 show?

The 2019 ISPA Conference & Expo will be held September 11 – 13 at The Venetian in Las Vegas, NV.

Are hemp-based or CBD products allowed onsite at The Venetian or the Sands Expo Convention Center?

(updated Friday, August 30, 2019)  Following months of negotiations and efforts to educate The Venetian on the impact a CBD product restriction has on ISPA members and the spa industry, ISPA is excited to share that the restrictions previously imposed by The Venetian have been lifted. As of Friday, August 30, 2019, participating exhibitors and sponsors of the 2019 ISPA Conference & Expo may showcase products containing CBD under the following guidelines:

  • Exhibitors may display packaging and marketing materials for CBD products with less than 0.3% THC during the Conference without limitation.
  • Exhibitors may display CBD products on the floor during the Conference so long as such products are in full compliance with FDA requirements. In addition, exhibitors displaying such products on the floor must produce: (a) Certificates of Analysis issued by an independent lab identifying that the THC levels in the CBD products on display are less than 0.3%; and (b) information regarding the independent lab who conducted such testing, including license and certification information for the lab who performed the analysis, license/certification numbers for that lab, and the name(s) and contact information of the agency that issued such license(s) and certification(s). 

Exhibitors and/or sponsors intending to promote CBD products at the 2019 ISPA Conference & Expo must notify ISPA (This email address is being protected from spambots. You need JavaScript enabled to view it.) by Friday, September 6, 2019.

The new guidelines replace the previous restriction mandated by The Venetian on June 18, 2019, which stated that The Venetian will not allow hemp-based products (which includes CBD products) to be sold or advertised for commercial purposes on property at The Venetian or Sands Expo Center.

Can companies that carry hemp-based or CBD products attend the ISPA Conference & Expo?

Due to the strict rules being enforced by The Venetian and Sands Expo Convention Center, ISPA has developed new registration options for companies whose primary products sold are hemp/CBD based to ensure they still have the opportunity to attend the event and network without their products or promotional materials being present. If you would like additional information on registering to attend as a CBD company, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1.859.226.4260.

Was ISPA aware of the CBD product restrictions when selecting The Venetian and Sands Expo Convention Center as the 2019 ISPA Conference & Expo venue?

No. ISPA selects Conference locations three to five years in advance due to the complex nature of finding the perfect fit for the event’s space and rooming needs. At the time the contract was signed with The Venetian in 2016, the 2018 Farm Bill was not in place and CBD products were considered a banned substance. As noted above, The Venetian’s official stance following the passing of the Farm Bill was provided to ISPA in writing on June 18, 2019, well after the selection and promotion of the venue.

What is the dress code?

Most attendees dress in business casual attire. Comfortable shoes are recommended. The venue tends to be cool, so veteran attendees typically recommend dressing in layers or bringing a light jacket/shawl.

Can i purchase additional welcome party tickets?

Yes. Log into your online member dashboard and purchase additional tickets for $150/ticket from the ISPA Store. Welcome Party guests must be 21 years old and bring their I.D. to enter.

Does ISPA offer group rates?

By bringing a team of five or more, you can save on your registration. The ISPA team can register your conference team and provide one invoice for easy payment. Contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1.859.219.3512 for assistance.

I’ve never attended what should I expect?

The annual ISPA Conference & Expo brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart. Last year’s Week in Review is a great way to get a better picture of what to expect.

What is the official hashtag for the event?

#ISPA2019

How can I join the online conversation about #ISPA2019?

Join us online at Facebook, Instagram and Twitter!  

Is there a mobile app for the event?

Yes! The mobile app is currently under development and will be released in July.

Do you issue visa invitation letters?

The International SPA Association will issue visa invitation letters to registered attendees who have paid their registration fee in full and are not from one of the countries embargoed by the US Treasury Department's Office of Foreign Assets Council, speakers and/or presenters and resource partners sponsoring or exhibiting at the event. If you fit this criteria, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to request. 

For any other questions, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..