Innovation, Imagination, Inspiration and
every other “Tion” you can think of.

The ISPA Conference & Expo provides multiple opportunites to experience high-level education from respected business professionals and spa industry leaders. This isn't your typical spa event. It's an inspiring experience developed for today's spa professionals by spa professionals. 

Wednesday, September 11
  • Erin Gargan King
    1:30 - 2:30 pm
    Digital Persuasion: Ignite Your Social Influence
  • jane iredale -- The Skincare Makeup
    11 am - Noon
    Title Coming Soon!
  • Rene Furterer
    11 am - Noon
    Title Coming Soon!
  • Dawn Burke
    1:30 - 2:30 pm
    How to Understand and Leverage Your Authentic Culture to Recruit, Engage and Retain Your Workforce
  • Michael Conte and Nancy Nemer
    1:30 - 2:30 pm
    Vision to Victory -- Elevating Your Sequence-of-Service 360 Degrees
  • Tanya Chernova
    1:30 - 2:30 pm
    Reinvent Your Client Journey to Increase Your Sales
  • Michela Henke-Cilenti
    3 - 4 pm
    The Psychology of Recommending Up-Selling Services and Homecare
  • Mimi Brown
    3 - 4 pm
    Slaying the Demanding Dragons: How to Wow, Woo, and Win Over the Hard-to-Please-Client
  • Heath and Nicole Reed
    3 - 4 pm
    Integrating Provider Practice with Corporate Vision
  • Cassie Sampson
    3 - 4 pm
    Building Bridges: Communicate, Educate and Advocate for the Spa Industry
Thursday, September 12
  • Jon Player
    8 - 9 am
    Recharge & Renew Your Employees Through a Continuous and Customized Performance Review
  • Kristie Overstreet
    8 - 9 am
    Serving Transgender and Nonbinary Clients with Dignity
  • Petra Kolber
    8 - 9 am
    The Mindset Reset for Transformational Leadership
  • Todd Hartley
    8 - 9 am
    Bulletproof Storytelling: Seven Secrets for Using Video to Maximize Spa Revenue
  • David Avrin
    1:30 - 3 pm
    Customer Experience is the New Competitive Advantage - What Works, What Doesn't and Why It Matters
  • Debra Fine
    1:30 - 3 pm
    Communicate Like a Leader: One Conversation at a Time
  • Jill Carlen
    1:30 - 3 pm
    Spa Menu Creation and Optimization: Creating a Spa Menu that Drives Engagement and Revenue
  • Jon Player
    1:30 - 3 pm
    Ace the Interview: Keys to Getting to the Core of Interview Candidates
  • Dawn Kaiser
    3:30 - 4:30 pm
    Joyful Leadership: A Secret Weapon of a Successful Spa
  • Debra Jason
    3:30 - 4:30 pm
    So You're On LinkedIn. Now What?
  • Les Sweeney and Leslie Young
    3:30 - 4:30 pm
    Preventing Sexual Misconduct in the Spa Setting
  • Melissa Jansma and Chris Kolodziejski
    3:30 - 4:30 pm
    The Keys to Retail Success
Friday, September 13
  • Abbe Goncharsky
    11 am - Noon
    HR "Hot Topics" in the Spa Environment
  • Brandon Robinson
    11 am - Noon
    The Long-Term Revenue - How to Maximize Profitability of Every Service by Breaking Down Your Costs to the Granular
  • Russell Donaldson
    11 am - Noon
    The Power of Research: Helping Spas Plan for Success
  • Terra L. Fletcher
    11 am - Noon
    20 Social Media Strategies for 2020