Does the ISPA Conference & Expo have a minimum age requirement to attend?
Individuals under the age of 18 are prohibited from attending all ISPA Conference & Expo functions and from being present on the Expo floor at any time, including exhibitor set-up and dismantle. During select ISPA Conference & Expo functions where attendees ages 18 and older will be permitted, alcoholic beverages will be available complimentary or for purchase to only those attendees and guests that meet the minimum legal drinking age.
I’ve never attended what should I expect?
The annual ISPA Conference & Expo brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart. Last year’s Week in Review is a great way to get a better picture of what to expect.
What is the dress code?
Most attendees dress in business casual attire. Comfortable shoes are recommended. The venue tends to be cool, so veteran attendees typically recommend dressing in layers or bringing a light jacket/shawl.
How is the Coronavirus (COVID-19) impacting the 2020 ISPA Conference & Expo?
At this time, COVID-19 has not impacted the 2020 ISPA Conference & Expo. The health and safety of ISPA attendees is the association’s top priority. ISPA is currently monitoring the COVID-19 situation carefully and will follow the respected guidance of the CDC and the World Health Organization (WHO). Additional details can be found on the CDC website.
Are there any pre-Conference events?
ISPA will host a First-timers Orientation session on Tuesday, October 13 from 3:30 – 4:30pm. This session will provide a full overview of what to expect from the ISPA Conference & Expo from Conference veterans. All attendees are welcome to attend. On Tuesday, October 13 from 7:30 – 10 pm, ISPA will host the Celebration Bash to kick off the 2020 ISPA Conference & Expo to recognize ISPA’s 30th anniversary. The event will be held in the Riverview Ballroom at Gaylord National offering a gorgeous view of the harbor, plenty of networking and dancing!
Are there group meeting spaces available?
Will meals be provided at the event?
Lunch is provided for all attendees in the Expo Hall. There are also coffee and energy breaks throughout the day to help keep you going! Lunch will be available at the following times:
Wednesday, October 14: 11:30 am – 1:30 pm
Thursday, October 15: Noon – 1:30 pm
Friday, October 16: Noon – 1:30 pm
Are there places to eat onsite?
Gaylord National has three full-service restaurants, two grab and go options, four bars and in-room delivery. To see a full listing of offerings and to make reservations, click here.
Are there nearby off-property restaurants?
With over 40 restaurants in the National Harbor area, you will surely find a spot to satisfy your cravings. Click here for a full list of restaurants options in the area.
Is there a lost and found and where is it located?
Any items that are found or brought to ISPA staff during the ISPA Conference & Expo will be kept at ISPA’s Registration Desk. A detailed description of the item will be needed in order to recover. Gaylord National also has a Lost and Found Office. To report or inquire about a lost item, contact the Lost and Found Office by dialing extension 54520 from any house phone. You can also reach the Lost and Found Office by dialing (301) 965-4520 from an outside line.
What do I do if I lose my badge?
Attendees are required to wear their ISPA Conference & Expo badge for all Conference events. If an attendee does misplace their badge, please see ISPA staff at the Registration desk. A $75 fee will be accessed for any preprinted badges.
Where can I go to work out?
Gaylord National has a 24-hour fitness center that offers cardiovascular equipment and free weights. You can also check out the Woodrow Wilson Bridge Pedestrian Path. Take this scenic route over the Potomac River for stellar views from the bridge's overlook platforms and telescopes. This 1.1-mile bridge connects to the Mount Vernon Trail, providing a scenic route to Old Town Alexandria, Washington, DC, and George Washington's Mount Vernon Estate and Gardens. Technogym will also be hosting daily fitness classes Wednesday, Thursday and Friday mornings of the event.
Is there a mother’s room?
Gaylord National has a mother’s room located on the lobby level behind the concierge desk. Mothers can ask the front desk for a key to the room when they need access.
How can I rent a wheelchair, scooter, mobility device, etc.?
Gaylord National does not offer wheelchairs or scooters on-site. Their preferred partner, Scoot Around, can assist guests with reserving and delivering a wheelchair or scooter to Gaylord National upon their stay. Click here for more information.
Are service animals allowed?
Service animals are permitted at Gaylord National. Just make sure to have your documentation handy in case you are asked to show it.
I have accessibility requirements. Can you assist?
Are there special hotel rates?
ISPA has partnered with Gaylord National to offer a special room block that provides a discounted room rate for ISPA attendees. Please visit our Hotel page to book your room and to learn about the benefits of staying at the host hotel.
What is the deadline to book my hotel room?
To receive the ISPA discounted rate, you will need to book your hotel room by Friday, September 11, 2020.
What is the official hotel cancellation policy?
Guest may cancel 72 hours prior arrival without penalty. If the reservation is cancelled within the 72 hour period, one night of room and tax will be charged to the card on file.
What if I don’t check in on my scheduled arrival date?
The card on file will be charged one-night room and tax and then the room will be released back to the main inventory to be sold. If you anticipate a later arrival, it is best to notify the hotel ahead of time.
Is a hotel deposit required to guarantee the hotel room?
A deposit equal to one night’s stay is required to hold each individual’s reservation.
Can I pay the hotel with a different credit card than the one I provided when I reserved the room?
Absolutely. When you arrive to the hotel, just present the new card at check-in and let the front desk know to utilize that card for any charges.
Can I pay the hotel with a card that was provided when I reserved the room, which is not in my name?
If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in.
Can multiple people stay in one room?
Two people are allowed to stay in a room with a king bed. Four people are allowed to stay in a room with two queen beds. A per person fee of $20 per night will be charged for more than two people in a room.
I booked a room at another hotel. Will I receive the nightly room drops?
Nightly room drops are only provided to those registered attendees staying at Gaylord National, the official host hotel of the 2020 ISPA Conference & Expo.
MEMBERSHIP AND REGISTRATION
Does my ISPA membership include entrance to the show?
While the ISPA Conference & Expo is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.
What is included in a full-Conference registration?
Full-Conference registration includes access to three inspirational keynote presentations, 20+ Education Sessions developed for spa professionals, Expo floor access (200+ exhibitors), Conference Bash admittance, complimentary lunch and refreshments and networking opportunities galore.
What are the registration rates?
To view the various rates offered to attendees, please click on “Conference Rates” here.
Does ISPA offer group rates?
Where do I go to pick up my badge or register for the event?
Registration will be located outside the Expo Hall at Gaylord National. Registration times are listed below.
Tuesday, October 13: 11 am – 6 pm
Wednesday, October 14: 7 am – 5:30 pm
Thursday, October 15: 7 am – 6:30 pm
Friday, October 16: 7 am – 3 pm
Are ISPA Conference & Expo registration fees refundable?
Can I transfer my registration to another team member?
Yes, registrations can be transferred to another team member at the same property.
TECHNOLOGY AND MOBILE APP
Is there a mobile app for the event?
Yes! The mobile app is currently under development and will be released in July.
How do I download the ISPA Conference & Expo App?
The mobile app will be available in the Apple App Store and Android Marketplace.
What device can I use for the ISPA Conference & Expo App?
The ISPA Conference mobile app is compatible with all mobile devices and smartphones.
How do I log into the ISPA Conference & Expo App?
In the months leading up to #ISPA2020, registered attendees will receive an email directing them on how to log into the mobile app. ISPA will also provide registrants with resources needed to do so via social media and monthly newsletters.
Trouble logging in?
Where can I charge my mobile device?
The Gaylord National lobby is equipped with select tables offering charging outlets. There are also baseboard outlets in several meeting foyers.
Will there be Wi-Fi available?
Complimentary Wi-Fi is available is all guestrooms as well as in select areas of the hotel lobby.
What is the official hashtag for the event?
How can I join the online conversation about #ISPA2020?
What is the weather like in National Harbor in October?
October weather in National Harbor averages a high of 68 and a low of 49. It is recommended to pack layers and check the forecast prior to arrival.
Which airports are closest to National Harbor, Maryland?
The nearest airport to the Gaylord National Resort & Convention Center is Reagan Washington (DCA) Airport which is 5.1 miles away. Other nearby airports include Washington Dulles (IAD) (26.2 miles), Baltimore (BWI) (33.4 miles), Richmond (RIC) (90.2 miles) and Harrisburg (MDT) (99.3 miles).
Where can I park at Gaylord National and how much is it?
Self-parking validated for up to three hours at Old Hickory & Pienza
Do you issue visa invitation letters?
How many Resource Partner companies will participate in the ISPA Conference & Expo?
More than 225 companies will participate in the 2020 ISPA Conference & Expo, either as exhibitors, sponsors or companies in the Emerging Brand area.
Are Hemp-based or CBD products allowed onsite at the Gaylord National?
There are no restrictions regarding legal hemp-based or CBD products within the Gaylord National Resort & Convention Center.
How do I place a bid at the Silent Auction?
The ISPA Silent Auction has moved exclusively to online bidding through the platform Handbid. To place a bid, follow the below steps: 1. First download the Handbid app from the App Store or Google Play Store. 2. Follow the prompts to create a Handbid account. 3. Search for “2020 ISPA Foundation Live and Silent Auctions.” 4. When prompted, register for the Auction and accept push notifications. Once you find an item(s) you’d like to bid on you simply click “Bid Now” and enter in the price you’re willing to bid. By accepting push notifications from Handbid, you’ll receive alerts when you are outbid or when you’re winning an item. You can also set max bids, which means Handbid will automatically bid for you up to the amount you choose to make the bidding process even more streamlined.
How do I pay for my Auction item(s)?
When you setup you’re Handbid account you will be required to add a credit card. If you are the winning bidder at the close of the Silent Auction, your card on file will automatically be charged.
Where do I pick up my Auction Items?
Winning Bidders may pick up their items in the Auction area located at the back of the Expo floor from 11:15 am – 3 pm.