Frequently Asked Questions
The 2022 ISPA Conference will be held at the Mandalay Bay in Las Vegas, Nevada, from May 2-4, 2022. As the premiere event for spa professionals and a long-awaited reunion of cherished industry peers, this is one you will not want to miss!
Who attends the ISPA Conference?
Does the ISPA Conference have a minimum age requirement to attend?
Individuals under the age of 18 are prohibited from attending all ISPA Conference functions and from being present on the Expo floor at any time, including exhibitor set-up and dismantle. During select ISPA Conference functions where attendees ages 18 and older will be permitted, alcoholic beverages will be available complimentary or for purchase to only those attendees and guests that meet the minimum legal drinking age.
I’ve never attended what should I expect?
The annual ISPA Conference brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart. 2019’s Week in Review is a great way to get a better picture of what to expect.
What is the dress code?
Most attendees dress in business casual attire. Comfortable shoes are recommended. The venue tends to be cool, so veteran attendees typically recommend dressing in layers or bringing a light jacket/shawl.
How is the Coronavirus (COVID-19) impacting the 2022 ISPA Conference?
The health and safety of ISPA attendees is the association’s top priority. ISPA is currently monitoring the COVID-19 situation carefully and will follow the respected guidance of the CDC and the World Health Organization (WHO).
Are there group meeting spaces available?
What do I do if I lose my badge?
Attendees are required to wear their ISPA Conference badge for all Conference events. If an attendee does misplace their badge, please see ISPA staff at the Registration desk. A $75 fee will be accessed for any preprinted badges.
Will meals be provided at the event?
Lunch is provided for all attendees. There are also coffee and energy breaks throughout the day to help keep you going!
Are there places to eat onsite?
Mandalay Bay has full-service restaurants, grab and go options, bars and room service. To see a full listing of offerings and to make reservations, click here.
Are there nearby off-property restaurants?
Vegas offers countless restaurants and bars to visitors. Please click here to find the best venue to suit your needs.
Is there a lost and found and where is it located?
Any items that are found or brought to ISPA staff during the ISPA Conference will be kept at ISPA’s Registration Desk. A detailed description of the item will be needed in order to recover.
Are service animals allowed?
Service animals are permitted at Mandalay Bay. Just make sure to have your documentation handy in case you are asked to show it.
I have accessibility requirements. Can you assist?
Are there special hotel rates?
ISPA has partnered with the Mandalay Bay to offer a special room block that provides a discounted room rate for ISPA attendees. Please visit our Hotel page to book your room and to learn about the benefits of staying at the host hotel.
What is the official hotel cancellation policy?
Guest may cancel 72 hours prior to arrival without penalty. If the reservation is cancelled within the 72 hour period, one night of room and tax will be charged to the card on file.
What is the deadline to book my hotel room?
To receive the ISPA discounted rate, you will need to book your hotel room by Tuesday, March 29, 2022.
MEMBERSHIP AND REGISTRATION
Does my ISPA membership include entrance to the Conference?
While the ISPA Conference is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.
Are hardship rates or discounts available for those uniquely impacted by COVID-19?
Does ISPA offer group rates?
Can I transfer my registration to another team member?
Yes, registrations can be transferred to another team member at the same property.
TECHNOLOGY & MOBILE APP
Is there a mobile app for the event?
Yes! The mobile app is currently under development and will be released in the coming months.
How do I download the ISPA Conference App?
The mobile app will be available in the Apple App Store and Google Play.
What device can I use for the ISPA Conference App?
The ISPA Conference mobile app is compatible with all mobile devices and smartphones.
How do I log into the ISPA Conference App?
In the months leading up to #ISPA2022, registered attendees will receive an email directing them on how to log into the mobile app. ISPA will also provide registrants with resources needed to do so via social media and monthly newsletters.
Trouble logging in?
What is the official hashtag for the event?
How can I join the online conversation about #ISPA2022?
Do you issue visa invitation letters?