Frequently Asked Questions
Who attends the ISPA Conference & Expo?
Does the ISPA Conference & Expo have a minimum age requirement to attend?
Individuals under the age of 18 are prohibited from attending all ISPA Conference & Expo functions and from being present on the Expo floor at any time, including exhibitor set-up and dismantle. During select ISPA Conference & Expo functions where attendees ages 18 and older will be permitted, alcoholic beverages will be available complimentary or for purchase to only those attendees and guests that meet the minimum legal drinking age.
I’ve never attended what should I expect?
The annual ISPA Conference & Expo brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart. Last year’s Week in Review is a great way to get a better picture of what to expect.
What is the dress code?
Most attendees dress in business casual attire. Comfortable shoes are recommended. The venue tends to be cool, so veteran attendees typically recommend dressing in layers or bringing a light jacket/shawl.
How is the Coronavirus (COVID-19) impacting the ISPA Conference & Expo?
The health and safety of ISPA attendees is the association’s top priority. ISPA is currently monitoring the COVID-19 situation carefully and will follow the respected guidance of the CDC and the World Health Organization (WHO). More details to come in the weeks and months ahead.
Are there group meeting spaces available?
What do I do if I lose my badge?
Attendees are required to wear their ISPA Conference & Expo badge for all Conference events. If an attendee does misplace their badge, please see ISPA staff at the Registration desk. A $75 fee will be accessed for any preprinted badges.
I have accessibility requirements. Can you assist?
Are there special hotel rates?
The Sheraton Phoenix Downtown is the primary host hotel of the 2021 ISPA Conference & Expo. An overflow block has also been secured at the nearby Kimpton Palomar. Each hotel offers discounted ISPA room rates and several amenities. You may book your stay by clicking on Hotel and Travel under the Attend tab on the attendispa.com website.
What is the official hotel cancellation policy?
Guest may cancel 72 hours prior arrival without penalty. If the reservation is cancelled within the 72 hour period, one night of room and tax will be charged to the card on file.
What if I don’t check in on my scheduled arrival date?
The card on file will be charged one-night room and tax and then the room will be released back to the main inventory to be sold. If you anticipate a later arrival, it is best to notify the hotel ahead of time.
Is a hotel deposit required to guarantee the hotel room?
Only a credit card on file is required to guarantee the hotel room.
Can I pay the hotel with a different credit card than the one I provided when I reserved the room?
Absolutely. When you arrive to the hotel, just present the new card at check-in and let the front desk know to utilize that card for any charges.
Can I pay the hotel with a card that was provided when I reserved the room, which is not in my name?
Can multiple people stay in one room?
Two people are allowed to stay in a room with a king bed. Four people are allowed to stay in a room with two queen beds. A per person fee of $20 per night will be charged for more than two people in a room.
MEMBERSHIP AND REGISTRATION
Does my ISPA membership include entrance to the Conference?
While the ISPA Conference & Expo is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.
What are the registration rates?
To view the various rates offered to attendees, please click on “Conference Rates” here.
Does ISPA offer group rates?
Are ISPA Conference & Expo registration fees refundable?
Can I transfer my registration to another team member?
Yes, registrations can be transferred to another team member at the same property.
What is the official hashtag for the event?
How can I join the online conversation about #ISPA2021?
Do you issue visa invitation letters?