Education Sessions

ISPA Conference & Expo Education Sessions are uniquely selected by a dedicated group of ISPA members who serve on the Speaker Selection Task Force. The committee graciously dedicates hours of time, over the course of six months, to guarantee that ISPA education is relevant, innovative and inspiring. 

Wednesday, September 11
  • Erin Gargan King
    1:30 - 2:30 pm
    Digital Persuasion: Ignite Your Social Influence
  • Tanya Chernova
    1:30 - 2:30 pm
    Reinvent Your Client Journey to Increase Your Sales
  • Michael Conte and Nancy Nemer
    1:30 - 2:30 pm
    Vision to Victory -- Elevating Your Sequence-of-Service 360 Degrees
  • Mimi Brown
    3 - 4 pm
    Slaying the Demanding Dragons: How to Wow, Woo, and Win Over the Hard-to-Please-Client
  • Michela Henke-Cilenti
    3 - 4 pm
    The Psychology of Recommending Up-Selling Services and Homecare
  • Heath and Nicole Reed
    3 - 4 pm
    Integrating Provider Practice with Corporate Vision
  • Cassie Sampson
    3 - 4 pm
    Building Bridges: Communicate, Educate and Advocate for the Spa Industry
Thursday, September 12
  • Petra Kolber
    8 - 9 am
    The Mindset Reset for Transformational Leadership
  • Kristie Overstreet
    8 - 9 am
    Serving Transgender and Nobinary Clients with Dignity
  • Jon Player
    8 - 9 am
    Recharge & Renew Your Employees Through a Continuous and Customized Performance Review
  • David Avrin
    1:30 - 3 pm
    Customer Experience is the New Competitive Advantage - What Works, What Doesn't and Why It Matters
  • Debra Fine
    1:30 - 3 pm
    Communicate Like a Leader: One Conversation at a Time
  • Jon Player
    1:30 - 3 pm
    Ace the Interview: Keys to Getting to the Core of Interview Candidates
  • Dawn Kaiser
    3:30 - 4:30 pm
    Joyful Leadership: A Secret Weapon of a Successful Spa
  • Melissa Jansma and Chris Kolodziejski
    3:30 - 4:30 pm
    The Keys to Retail Success
  • Les Sweeney and Leslie Young
    3:30 - 4:30 pm
    Preventing Sexual Misconduct in the Spa Setting
  • Debra Jason
    3:30 - 4:30 pm
    So You're On LinkedIn. Now What?
Friday, September 13
  • Abbe Goncharsky
    11 am - Noon
    HR "Hot Topics" in the Spa Environment