ISPA Chairman Patrick Huey

Monday, May 02, 2022 | 8:30 - 10:30 am | Main Stage

Power Session Opening Remarks

Speaker Bio

With over 20 years of experience in the luxury hospitality and wellness industries, Patrick has built a dynamic career as an international leader within this elite field, running multimillion-dollar operations successfully by delivering the highest levels of performance and guest satisfaction. Patrick has worked for such iconic brands as Four Seasons, Equinox and Sandals Resorts. Patrick is currently the Executive Director of The ‘Quin House where he is responsible for the club’s Marketing, Membership, Programming and ‘Quin’s charitable arm The ‘Quin Impact Fund. Previously, Patrick was the Vice President Spa and Retail for Montage International. With Montage International, Patrick was responsible for the spa, fitness and retail brand visions and the company’s two hotel brands: Montage and Pendry.

Patrick serves as Chairman of the Board for the International Spa Association – the premier spa association with a presence in over 70 countries that fosters the development and professionalism of the global spa and wellness industries.

Patrick holds a Master of Fine Arts from Yale School of Drama in Acting and a Bachelor of Arts from Vanderbilt University in Creative/Nonfiction Writing, English Literature and Theatre. Patrick serves on the Advisory Council for Global Eye Entrepreneurs - a non-profit organization that serves to mentor and develop men of color who run their own companies. He is also the Creator and Host of the podcast “At the Podium with Patrick Huey,” available on Apple Podcasts, Spotify and YouTube.

Dan Heath

Monday, May 02, 2022 | 8:30 - 10 am | Main Stage

Power Session

Speaker Bio

Dan Heath serves as a senior fellow at Duke University’s CASE center, which supports entrepreneurs who fight for social good. In addition, Heath is also an entrepreneur himself, having founded of the innovative education company Thinkwell. In addition, he has been recognized one of Fast Company’s Most Creative People in Business and was named to the Thinkers 50, a ranking of the world’s 50 most influential management thinkers. Heath is the co-author of four New York Times best-selling books; Made to Stick, Switch, Decisive and The Power of Moments. Last year, Heath released Upstream: The Quest to Solve Problems Before They Happen, which explores why people become trapped in a cycle of reaction rather than dealing with a problem’s true source. Immediately following his keynote speech, Heath will host a book signing for ISPA attendees.

Ella Kent

Monday, May 02, 2022 | 8:30 - 10 am | Main Stage

Award Recipient Remarks

Speaker Bio

Ella Kent began her career in the spa and wellness industry as a personal trainer at The Broadmoor Hotel, where she was eventually named spa director in 2002. Her passion for spa continued as she joined the team at Wynn Las Vegas, overseeing spa operations at both The Wynn and The Encore. In 2014, Kent became director of spa for The Spa at Sea Island, a Forbes Five-Star resort on the southeastern coast of Georgia. Kent currently serves The Spa at Sea Island as their director of rooms. Kent served two years as chair of the ISPA Board and held a seat on the board of directors for six years. Additionally, she continues to serve on various task forces including ISPA’s nominations committee, which interview ISPA board of director candidates each year.

The ISPA Dedicated Contributor Award is given to an active ISPA member who has contributed significantly to the growth of the association. The recipient will have demonstrated leadership and commitment to ISPA and has extensively assisted in the promotion of the association, as well as its mission and vision. Ella will be honored with the award from the Main Stage on Monday, May 2.

Adam Hayashi

Monday, May 02, 2022 | 2 - 3 pm |

Proven Pricing Strategies

In this session loaded with practical guidance on pricing strategies, revenue management expert Adam Hayashi will define and demonstrate the key concepts and processes—including variable pricing, dynamic pricing and dynamic availability strategies—spa leaders can employ to increase profits and make the most of guests’ demand for everything their businesses have to offer.

Speaker Bio

Adam has been working directly in Hotel Revenue Management for over 20 years.  He started his hospitality career in Operations with Canadian Pacific Hotels at the Skydome Hotel and then the Royal York, before switching to Revenue Management while the discipline was still in its infancy.  Since then, he has gained extensive experience supporting Revenue Management Strategies as an on property Director with major hotel chains such as Hilton, Delta and IHG, and on the ownership side working with the Asset Management teams for Westmont Hospitality and InnVest REIT.  Adam joined FRHI 10 years ago as Regional Director, Revenue Management for FRHI Americas and was promoted to Vice President, Revenue Management when the company was acquired by world-leading hospitality group Accor.

In his role, Adam oversees the Revenue Management strategy for over 100 hotels across 10 brands in 10 countries.  He has led the creation of a proprietary Business Intelligence solution and recently built a comprehensive   Distribution Support team.   His purview extends beyond traditional Rooms Revenue Management to maximize ancillary revenue streams such as FB, Spa and Function Space RM.

Adam is an active advocate for the Revenue Management Discipline and has previously served on the HSMAI RM Advisory board (2017-2021) as well as the IDeaS Customer Advisory Board (2020-Present).  He is a regular guest speaker as an RM expert at Humber College, George Brown College, Centennial College and Ryerson University.

In 2019 Adam was recognized with the prestigious award for Top 25 Extraordinary Minds in Hospitality Sales, Marketing and Revenue Optimization from HSMAI.     

Rita Barreto

Monday, May 02, 2022 | 2 - 3 pm |

Reinventing Talent Acquisition and Retention Strategies

Are you in the midst of a talent shuffle?  Is finding and keeping talent keeping you up at night? Would you like to have a workforce of talent stayers instead of talent leavers? 

If you answer, “YES”, then you will want to join Rita as she shares immediate actions you can take to become a talent magnet. Chances are your talent is your biggest expense and your biggest competitive advantage—reinvent your systems for future success.

Participants will learn:

- Five actions to take to become a talent magnet

- Best practices in talent retention including how to identify and prevent flight risks

- The power of focusing on hearts not just smarts

Speaker Bio

If innovation and ambition are the major pillars of business, human resources is the foundation from which upon success is built.  As a trailblazer who honors this fundamental truth in everything she does, Rita Barreto, President of Top Tier Leadership, taps into over four decades of corporate and global experience to positively impact the lives of others across our great nation and beyond by creating programs that build winning cultures, deliver results, and maximize performance.  Her client list reads like a “Who’s Who” in the world of business.  Prior to forming her own company, Rita was a human resource executive with a Fortune 500 company.

She has delivered a TEDx talk on the power of traditions, been recognized with four lifetime achievement awards for HR excellence. The recipient of three gubernatorial appointments and appointed by the CFO of Florida to serve on the state's Commission on the Status of Women, she served as the 2020 chair which allowed her to continue her endeavor to support innovation, cultivate synergy and mobilize female leaders of tomorrow.  Don’t let her kind and humble demeanor fool you, though.  When it comes to empowering businesses to shatter boundaries leave behind the status quo and make the future happen today, she’s a powerhouse (and very high energy!).  An advocate for business, she currently serves as Chairperson of the Board of Discover the Palm Beaches, the county’s official tourism marketing corporation.

As one of 11 siblings, Rita has always been led by her zeal to foster leadership, cultivate healthy business cultures, and empower professionals to be the stewards of their own success stories. Established as a virtuoso on matters regarding talent, leadership, and respect in the workplace, Rita is at the top of the helm when it comes to building talent magnets.  Are you ready to forge ahead, create the future and become a talent magnet?  Then you’re ready for Rita.

Erin King

Monday, May 02, 2022 | 2 - 3 pm |

Unlock Your Big Deal Energy: How to Lead with Audacity

In this rapid-fire session, electrifying entrepreneur and bestselling author Erin King will lead attendees in a session on tapping into their boldness and confidence as leaders. This session will demonstrate the unique impact of audacious leadership and how it can be applied to the daily lives of spa leaders in attendance.

Attendees will learn: 

- How to activate your audacity to level up personally and professionally 

- The biggest mistake that we’re all making when it comes to our most impactful life decisions

- Erin’s secret to unlocking your “Big Deal Energy” so you can finally release your fears and ramp up your results from your very next tough scenario

Speaker Bio

Erin King is a 3-time founding entrepreneur, bestselling author of “Digital Persuasion” and the Chief Social Officer of Strikepoint Media. She’s the world’s leading “digital persuasion” expert, having helped clients ranging from The Academy Awards to The United States Navy communicate online in a more compelling way. She’s also the author of “You’re Kind of a Big Deal”, a frequent contributor to SUCCESS Magazine and her podcast, “Highlights” has interviewed some of the biggest authors in the world. Off-duty, she’s playing outside with her husband Hartman, Facetiming with her huge, crazy Irish family, or being an over-the-top dog mom to a sassy cavapoo named Betty White.

Alexandra Walterspiel

Monday, May 02, 2022 | 3:30 - 4:30 pm |

The Future of Spa: Where We Are Headed

Session overview coming soon.

Speaker Bio

Alexandra Walterspiel is Sensei's Chief Operating Officer (COO), overseeing the hospitality and wellness operations of Sensei, including hotels, retreats and future membership clubs. She is also responsible for creating, refining and maintaining all operating details and systems, as well as attracting, cultivating and retaining management talent at Sensei. Walterspiel has tremendous experience in the luxury and lifestyle hospitality segments, having previously worked with Ritz-Carlton Hotel Company and Ian Schrager’s Morgans Hotel Group. She also oversaw management of luxury flags and independent hotels through Sage Hospitality and her own management company, IMPRINT Hospitality.

Emlyn Brown

Monday, May 02, 2022 | 3:30 - 4:30 pm |

The Future of Spa: Where We Are Headed

Session overview coming soon.

Speaker Bio

Emlyn Brown brings over 20 years of international experience to his role as Global VP of Well-being for Accor, beginning his wellness career in 1996. Since then, Emlyn has held several progressive management positions throughout Europe, The Middle East and Asia. Over his career, Emlyn has led group operations of several leading luxury spa and fitness operators. During his time at Resense Spas S.A he also held the position of Managing Director of Asia, accountable for the management and growth of the portfolio in China and South East Asia. Prior to that, Emlyn was the Director at GOGO Hospitality, and also held senior positions at Six Senses Resorts & Spas where he was the Regional Director for Europe and later the Operations Director for Asia.

Jeff Kuster

Monday, May 02, 2022 | 3:30 - 4:30 pm |

The Future of Spa: Where We Are Headed

Session overview coming soon.

Speaker Bio

With CEO Jeff Kuster at the helm, Canyon Ranch remains a respected leader at the forefront of the wellness industry. Harnessing more than 30 years of global experience–many of which have been spent improving the health and wellbeing of others–he brings a proven track record of success rooted in transformational leadership, wellness expertise and first-class hospitality.

Susan Boresow

Monday, May 02, 2022 | 3:30 - 4:30 pm |

The Future of Spa: Where We Are Headed

Session overview coming soon.

Speaker Bio

As CEO and President of Massage Heights Franchising, Susan Boresow is proud to lead a talented group of people to drive continuous growth in Massage Heights' overall culture. Culture is the cornerstone of Susan's leadership beliefs. She has a proven history of providing business strategies and financial due diligence to help franchisees achieve operational excellence aligned with company mission, values and goals. Susan is an innovative, forward-thinking trailblazer focused on driving results in relentless pursuit of excellence.

Patrick Huey, Moderator

Monday, May 02, 2022 | 3:30 - 4:30 pm | Main Stage

The Future of Spa: Where We Are Headed

Session overview coming soon.

Speaker Bio

With over 20 years of experience in the luxury hospitality and wellness industries, Patrick has built a dynamic career as an international leader within this elite field, running multimillion-dollar operations successfully by delivering the highest levels of performance and guest satisfaction. Patrick has worked for such iconic brands as Four Seasons, Equinox and Sandals Resorts. Patrick is currently the Executive Director of The ‘Quin House where he is responsible for the club’s Marketing, Membership, Programming and ‘Quin’s charitable arm The ‘Quin Impact Fund. Previously, Patrick was the Vice President Spa and Retail for Montage International. With Montage International, Patrick was responsible for the spa, fitness and retail brand visions and the company’s two hotel brands: Montage and Pendry.

Patrick serves as Chairman of the Board for the International Spa Association – the premier spa association with a presence in over 70 countries that fosters the development and professionalism of the global spa and wellness industries.

Patrick holds a Master of Fine Arts from Yale School of Drama in Acting and a Bachelor of Arts from Vanderbilt University in Creative/Nonfiction Writing, English Literature and Theatre. Patrick serves on the Advisory Council for Global Eye Entrepreneurs - a non-profit organization that serves to mentor and develop men of color who run their own companies. He is also the Creator and Host of the podcast “At the Podium with Patrick Huey,” available on Apple Podcasts, Spotify and YouTube.

Colin McIlheney

Tuesday, May 03, 2022 | 8 - 9 am |

New Era, New Consumer

Did someone say “data?” Join research experts and longtime ISPA partners Russell Donaldson and Colin McIlheney from PricewaterhouseCoopers as they unveil the “Big Five” statistics from the 2022 ISPA U.S. Industry Study for the very first time and discuss critical takeaways from ISPA’s most recent spa and consumer research.

Speaker Bio

Colin was born in North Belfast and his childhood years were spent living in one of the major conflict zones during the period in Northern Ireland’s history known as “ The Troubles”.

Recognising that education provided a pathway from the violence he won the prestigious academic Thouron Scholarship to the University of Pennsylvania, Philadelphia. He was later awarded an MSc in Research Methods and Statistics at Jesus College, Oxford.

Widely recognised as one of the leading research specialists of his generation, Colin's first survey related publication was at the age of 24 and in the course of a 40 year career he has conducted more than 400 global surveys.

He served in New York as global research leader for a decade advising then PwC global Chairman Dennis Nally on the design and implementation of a wide range of Thought Leadership projects and being consulted on survey best practices.

Since 1999 he has been the leader of the PwC research team which is responsible for producing and analysing the key metrics relating to the US spa industry for ISPA. He is regular contributor at the ISPA annual conferences and is closely associated with what has become known as “The Big Five Statistics” encompassing vital information such as revenue and staffing levels.

In other research arenas he has since 2010 taken the lead role in producing key metrics for the United States Tour Operators Association and the International Coach Federation amongst others.

He is the longest serving member of the UK Census Advisory Group (CAG) having been first appointed in 1992. He was appointed specialist advisor to the Electoral Commission and co-authored a series of 11 reports on boosting and monitoring electoral participation.

Most recently he helped with the design of the 2021 Census in Northern Ireland and regularly commentates on how to encourage response rates in conflict divided societies. He has conducted pioneering studies on diversity equality inclusion and justice and other sensitive issues in Bosnia, South Africa, and many parts of Asia. His particular research focus is on boosting participation rates in survey research.

He is married to Anne and their greatest joy at the moment is helping to look after their new grandson Ben and improving Colin’s Spanish as their daughter in law is from Buenos Aires, Argentina.

Russell Donaldson

Tuesday, May 03, 2022 | 8 - 9 am |

New Era, New Consumer

Did someone say “data?” Join research experts and longtime ISPA partners Russell Donaldson and Colin McIlheney from PricewaterhouseCoopers as they unveil the “Big Five” statistics from the 2022 ISPA U.S. Industry Study for the very first time and discuss critical takeaways from ISPA’s most recent spa and consumer research.

Speaker Bio

Russell Donaldson is a manager in PwC’s global research centre of excellence based in Belfast, Northern Ireland. He has worked for PwC since 2013, conducting qualitative and quantitative research studies for businesses across the world, from governments to financial institutions to the spa industry. He has been supporting ISPA’s research since 2014 and is a regular contributor to Pulse Magazine.

Erin King

Tuesday, May 03, 2022 | 8 - 9 am |

Digital Persuasion: Ignite Your Influence

When you type, text or tweet, how persuasive are you? What if changing just ONE word could make you twice as influential online? Get ready to learn exactly how to create social media content that persuades others to stop their scroll, lean forward, and SAY YES. Using the tested, proven “PUB” method, you will become empowered to tell a better story and share a stronger message. It's time for you to attract attention, increase influence and sell smarter in today's digital world. Stop feeling frustrated and start winning more “YES” the very next time your fingers touch your keyboard.

Takeaways:

- Why social influence has shifted from brands to individuals- and what you can do about it

- How to find and engage your most effective social ambassadors authentically

- How to measure and illustrate social influencer marketing success

- Psychology principles behind social influence

- The biggest influencer marketing mistake everyone makes- and how to avoid it

Speaker Bio

Erin King is a 3-time founding entrepreneur, bestselling author of “Digital Persuasion” and the Chief Social Officer of Strikepoint Media. She’s the world’s leading “digital persuasion” expert, having helped clients ranging from The Academy Awards to The United States Navy communicate online in a more compelling way. She’s also the author of “You’re Kind of a Big Deal”, a frequent contributor to SUCCESS Magazine and her podcast, “Highlights” has interviewed some of the biggest authors in the world. Off-duty, she’s playing outside with her husband Hartman, Facetiming with her huge, crazy Irish family, or being an over-the-top dog mom to a sassy cavapoo named Betty White.

Verena Lasvigne-Fox

Tuesday, May 03, 2022 | 8 - 9 am |

Diversifying Spa Offerings for the Modern Consumer

As consumer interests, habits and preferences continue to evolve, spas are uniquely positioned to meet their needs with a wide range of treatment options, wellness-focused services and technologies. Join an expert panel of spa leaders for a wide-ranging discussion as they offer relevant, “boots-on-the-ground” insights about the wealth of creative options at spas’ disposal and the benefits of a diversified, well-balanced menu.

Speaker Bio

With 20 years of progressive experience in the Luxury Hospitality and Spa industry in multiple destinations, countries, and continents, Verena has managed world-class Spa teams in new and existing Spas. What fascinates her the most in leading Spas is inspiring her teams and colleagues, sharing her knowledge with others, reaching goals, and creating memorable and unique experiences for her teams and her guests. Many Spas under her leadership received international recognition through awards, including the esteemed Forbes Five-Star rating.

When Verena Lasvigne-Fox embarked on her global hospitality career, she had a feeling it would take her to places most people could only dream about, including Paris, Marrakech, real-life paradise in the Seychelles and to the birthplace of American history, Philadelphia.

Hailing from Germany, Verena has achieved much in her career, now holding the position of Senior Director of Spa at Four Seasons Hotel Philadelphia at Comcast Center. During tenure with Four Seasons, she has enjoyed much success with the Spas she led, including Best Spa in Europe by Travel and Leisure and becoming Philadelphia's only Forbes Five-Star Spa.

Verena believes the spa experience should reflect that of the whole Hotel to create an enhanced experience for each guest. “It is so important to maintain the connection to the property, rather than isolate the spa experience.”

Catherine Phillips

Tuesday, May 03, 2022 | 8 - 9 am |

Diversifying Spa Offerings for the Modern Consumer

As consumer interests, habits and preferences continue to evolve, spas are uniquely positioned to meet their needs with a wide range of treatment options, wellness-focused services and technologies. Join an expert panel of spa leaders for a wide-ranging discussion as they offer relevant, “boots-on-the-ground” insights about the wealth of creative options at spas’ disposal and the benefits of a diversified, well-balanced menu.

Speaker Bio

At Sensei Lāna'i, A Four Seasons Resort, Catherine Phillips is the Retreat Director, bringing more than 25 years of luxury and wellness experience to the property. Phillips has managed luxury operations for large-scale hotel groups including Marriott International and its Ritz-Carlton brand, as well as various independent hoteliers in California, England and the Caribbean. Phillips holds qualifications in hospitality management, holistic health, meditation, massage therapy, cosmetology and aesthetics, including luxury skincare training in Switzerland. Having grown up visiting family on Moloka’i, Phillips has a strong tie to the Hawaiian islands offering a unique perspective that is pertinent to leading the retreat on Lāna’i. In her free time, Phillips regularly volunteers for community outreach programs, wellness initiatives and animal welfare.

James Gu

Tuesday, May 03, 2022 | 8 - 9 am |

Diversifying Spa Offerings for the Modern Consumer

As consumer interests, habits and preferences continue to evolve, spas are uniquely positioned to meet their needs with a wide range of treatment options, wellness-focused services and technologies. Join an expert panel of spa leaders for a wide-ranging discussion as they offer relevant, “boots-on-the-ground” insights about the wealth of creative options at spas’ disposal and the benefits of a diversified, well-balanced menu.

Speaker Bio

For over 16 years, James has embodied Equinox’s pillar of maximizing the potential within both himself and the team he has cultivated around him. In 2006, James began his career as a licensed massage therapist and grew through the ranks with 11 promotions. Ranging from Spa Manager to Director of Operations, James had the opportunity to learn and influence every part of the business. 

He is consistently called on to launch new projects or fix broken programs and each time he does it, he exceeds the expectations of the leaders around him. 

The true test came in March of 2020 when James took on the role of Senior Director of Spa. James was again called on for a special project -evolve the Spa business to withstand the pandemic and create new revenue streams to support the rebuilding of a 103 location business. James’s operational prowess and ability to create an unparalleled experience, led Equinox’s Spa business boldly into the future. Introducing high performance technologies to the space while always staying true to the mission, philosophy, and needs of the brand. 

Ella Kent, Moderator

Tuesday, May 03, 2022 | 8 - 9 am |

Diversifying Spa Offerings for the Modern Consumer

As consumer interests, habits and preferences continue to evolve, spas are uniquely positioned to meet their needs with a wide range of treatment options, wellness-focused services and technologies. Join an expert panel of spa leaders for a wide-ranging discussion as they offer relevant, “boots-on-the-ground” insights about the wealth of creative options at spas’ disposal and the benefits of a diversified, well-balanced menu.

Jade Simmons

Tuesday, May 03, 2022 | 9:30 - 11 am | Main Stage

Power Session

Speaker Bio

In addition to receiving accolades as a world-class concert pianist, Jade Simmons is the CEO of Jade Media Global, a revolutionary live experience and global content distribution company specializing in personal development and strategic transformation. Simmons’ electrifying, genre-bending performances have long delighted concert audiences, forming the backbone of her current high-impact presentations. Simmons has earned the nickname “Classical Music’s #1 Maverick” and performed at notable venues such as Ravinia, the Chicago Sinfonietta in Symphony Hall, New York's Town Hall, Detroit Institute of Arts, and the halls of the White House. She has also been named one of the Best of South by Southwest and is the recipient of the Sphinx Organization's Medal of Excellence for a concert held at the US Supreme Court.

Frank Pitsikalis

Tuesday, May 03, 2022 | 9:30 - 11 am | Main Stage

ISPA Foundation Highlights

Colin McIlheney

Tuesday, May 03, 2022 | 9:30 - 11 am | Main Stage

State of the Spa Industry Remarks

Speaker Bio

Colin was born in North Belfast and his childhood years were spent living in one of the major conflict zones during the period in Northern Ireland’s history known as “ The Troubles”.

Recognising that education provided a pathway from the violence he won the prestigious academic Thouron Scholarship to the University of Pennsylvania, Philadelphia. He was later awarded an MSc in Research Methods and Statistics at Jesus College, Oxford.

Widely recognised as one of the leading research specialists of his generation, Colin's first survey related publication was at the age of 24 and in the course of a 40 year career he has conducted more than 400 global surveys.

He served in New York as global research leader for a decade advising then PwC global Chairman Dennis Nally on the design and implementation of a wide range of Thought Leadership projects and being consulted on survey best practices.

Since 1999 he has been the leader of the PwC research team which is responsible for producing and analysing the key metrics relating to the US spa industry for ISPA. He is regular contributor at the ISPA annual conferences and is closely associated with what has become known as “The Big Five Statistics” encompassing vital information such as revenue and staffing levels.

In other research arenas he has since 2010 taken the lead role in producing key metrics for the United States Tour Operators Association and the International Coach Federation amongst others.

He is the longest serving member of the UK Census Advisory Group (CAG) having been first appointed in 1992. He was appointed specialist advisor to the Electoral Commission and co-authored a series of 11 reports on boosting and monitoring electoral participation.

Most recently he helped with the design of the 2021 Census in Northern Ireland and regularly commentates on how to encourage response rates in conflict divided societies. He has conducted pioneering studies on diversity equality inclusion and justice and other sensitive issues in Bosnia, South Africa, and many parts of Asia. His particular research focus is on boosting participation rates in survey research.

He is married to Anne and their greatest joy at the moment is helping to look after their new grandson Ben and improving Colin’s Spanish as their daughter in law is from Buenos Aires, Argentina.

Kerstin Florian

Tuesday, May 03, 2022 | 9:30 - 11 am | Main Stage

Award Recipient Remarks

Speaker Bio

Kerstin Florian’s gift and determination for blending nature and technology into innovative products and experiential treatments led her to start her own company in 1978. Her powerful blend of passion, innovation, natural wellness and the spa lifestyle is embodied in a portfolio of luxury skin and body care collections that deliver noticeable results via beautiful and memorable sensorial experiences, and has led her to be recognized as a spa industry pioneer and icon.

The ISPA Visionary Award is presented each year to someone in the spa industry who has made significant contributions to both the definition and positive movement of health and wellness over the lifetime of their career. Kerstin will be honored with the award from the Main Stage on Tuesday, May 3. 

Deborah Szekely

Tuesday, May 03, 2022 | 9:30 - 11 am | Main Stage

Celebrating 100 Years (Video)

Dr. Bryan K. Williams

Tuesday, May 03, 2022 | 1:30 - 3 pm |

Seven Leadership Keys to Re-Align & Re-Earn the Hearts of Your Team Members

With so many in the workforce feeling overwhelmed and burned out, this session will provide leaders with tools and best practices to re-engage their team. Special emphasis will be on proven tactics to optimize the heart, mind and performance of each team member.

Learning Topics:

- Value and empower your people

- Focus on the mission, the customer, strengths and learning

- Create and nurture diversity, equity and inclusion

- Authentic communication

Speaker Bio

Dr. Bryan Williams is a leadership and service excellence speaker, consultant, and author. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees in Business Administration, Hotel/Restaurant Management, and Adult Learning, including a Doctor of Management in Organizational Leadership. Bryan is also the founder of the acclaimed BW Leadership Academy, the STRONG Leader Institute and BWTV Online Learning. He is the author of three books on service excellence, and was a member of the Board of Examiners for the Baldrige Performance Excellence Program. Bryan received ISPA's Dedicated Contributor Award in 2019.  Most of all, Bryan is very passionate about helping companies reach high levels of service and organizational excellence. 

Melissa Agnes

Tuesday, May 03, 2022 | 1:30 - 3 pm |

Developing a Crisis Ready Culture

The spa industry (and the world) is currently faced with unprecedented challenges in a fast-changing economy. We’re amid a shift right now that is making it more important than ever to be able to anticipate, get ahead and quickly resolve issues and impacts in a way that results in strengthening brand equity. In this hands-on, practical and fun 90-minute session, attendees will:

- Learn what goes into engraining a Crisis Ready Culture, thus creating a highly resilient brand and company.

- Alleviate undue stress by learning how to clearly identify the difference between an ‘issue’ and a ‘crisis’ for your organization—and then learning what to do about it.

- Get to the heart of what matters in issue and crisis management, including being able to respond to any type of negatively impactful event in a way that fosters increased trust and credibility in your brand.

Speaker Bio

Founder and CEO of the Crisis Ready Institute, Melissa Agnes is a recognized leading authority on crisis preparedness, reputation management, and brand protection. Agnes is the creator of the Crisis Ready® Model and author of Crisis Ready: Building an Invincible Brand in an Uncertain World. She is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks.

As a strategic advisor and keynote speaker, Melissa Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others, helping them understand risk and build invincible brands that can withstand even the most devastating of events.

A university guest lecturer, Agnes teaches crisis management in university courses around the world, including at NYU, Columbia and McGill. Her book and Crisis Ready® Model are globally recognized as having elevated industry best practice and are currently taught in dozens of higher education courses around the world, including at Harvard University.

Agnes is proud to sit on the Police Professional Standards, Ethics and Image Committee for the International Association of Chiefs of Police (IACP); she sat on the panel tasked with developing the International Standard for Crisis Management— Guidelines for developing a strategic capability, ISO 22361; and she is a member of the Global Advisory Council for The Institute for Strategic Risk Management (ISRM), an entity established to help world leaders understand, evaluate and strategically prepare for rising global risks.

In 2015, Agnes gave a TEDx talk in Los Angeles where she discussed the secret to successful crisis management in the 21st century. She is also the editor of the Crisis Ready Blog, the host of the Invincible Brand Podcast, a contributor to Forbes, and a go-to source for the press, with recent coverage including the Wall Street Journal, VIBE Magazine, USA Today, and many others.

Adam "Smiley" Poswolski

Tuesday, May 03, 2022 | 1:30 - 3 pm |

Engaging the Multigenerational Workforce: Communicating Across Generations

A thriving workplace begins with an engaged and collaborative workforce; one that empowers next generation talent. In this inspiring presentation, millennial workplace expert Adam Smiley Poswolsky will help you attract, retain, and engage the talent of the future by leading with purpose. We’ll break through common stereotypes about Millennial and Gen-Z, Gen-X, and Baby Boomer employees, and share case studies for increasing employee engagement across generations in the age of uncertainty and the Great Resignation. In this session, Smiley will share:

- How we can retain top talent, increase human connection and belonging, and create high-performing teams by building supportive communities inside the workplace

- Proven strategies and practical tools to foster collaboration, connection and engagement in the workplace, which will help you build a purpose-driven culture and become an industry leader in these challenging times

Speaker Bio

Adam Smiley Poswolsky is a millennial workplace expert, keynote speaker, and bestselling author of The Quarter-Life Breakthrough (Penguin Random House) and The Breakthrough Speaker.

Smiley helps companies attract, retain, and empower millennial talent, and he has inspired thousands of professionals to be more engaged at work, through speaking at companies like Unilever, IDEO, Salesforce, Genentech, Deloitte, SAP, Pinterest, MailChimp, and TED. An internationally renowned motivational speaker, Smiley speaks about millennials, employee engagement, and intergenerational collaboration at Fortune 500 companies, business conferences, leadership trainings, and universities. His TEDx talk has been viewed over 1 million times, and he has done hundreds of speaking engagements, reaching over 50,000 people in 15 countries. 

Jean Kolb, Moderator

Tuesday, May 03, 2022 | 4:30 - 5:30 pm | Main Stage

Talent Strategies in the Age of the Great Resignation

Over her career, Jean has developed a passion for wellness and living a balanced lifestyle. She is a leader who exemplifies wellness in the workplace and has built a culture of positively touching the lives of her associates and guests through the enrichment of mind, body and spirit. Jean is a professional speaker, educating audiences on the importance of the choices we make. Jean served three years as Chairman of the International Spa Association and held a seat on the Board of Directors for eight years. She has her bachelor’s degree in Business and Marketing at Lakeland College of Wisconsin.

Jean and her husband, Dan reside in Kohler, Wisconsin. They have two grown sons and daughters-in-law with growing families. In Jean’s spare time, she enjoys physical exercise, reading, gardening in her back yard and informal get-togethers with family and friends.

Speaker Bio

Over her career, Jean has developed a passion for wellness and living a balanced lifestyle. She is a leader who exemplifies wellness in the workplace and has built a culture of positively touching the lives of her associates and guests through the enrichment of mind, body and spirit. Jean is a professional speaker, educating audiences on the importance of the choices we make. Jean served three years as Chairman of the International Spa Association and held a seat on the Board of Directors for eight years. She has her bachelor’s degree in Business and Marketing at Lakeland College of Wisconsin.

Jean and her husband, Dan reside in Kohler, Wisconsin. They have two grown sons and daughters-in-law with growing families. In Jean’s spare time, she enjoys physical exercise, reading, gardening in her back yard and informal get-togethers with family and friends.

Andrea Zemel

Tuesday, May 03, 2022 | 4:30 - 5:30 pm | Main Stage

Talent Strategies in the Age of the Great Resignation

Session overview coming soon.

Speaker Bio

A seasoned professional with over 20 years of experience, Andrea Zemel is passionate about providing the best environment and culture that inspires and motivates employees to grow and thrive in today’s fast-paced, luxury spa and hospitality environments. She is directly responsible for enhancing Trilogy Spa Holdings' employees' journey by executing such key human resources functions as planning, recruiting, learning, development, labor relations, career pathing and compensation, benefits management, employee relations and engagement.

Radhika Papandreau

Tuesday, May 03, 2022 | 4:30 - 5:30 pm | Main Stage

Talent Strategies in the Age of the Great Resignation

Session overview coming soon.

Speaker Bio

Radhika Papandreou is Managing Partner in Korn Ferry’s Chicago office where she leads the Chicago office and the North American Travel, Hospitality and Leisure practice. She specializes in C-Suite and Board placements and has managed large scale client projects including bankruptcies and turnarounds. Radhika also speaks frequently at industry conferences and contributes to industry publications primarily around diversity, equity and inclusion.

Smiley Poswolsky

Tuesday, May 03, 2022 | 4:30 - 5:30 pm | Main Stage

Talent Strategies in the Age of the Great Resignation

Session overview coming soon.

Speaker Bio

Adam "Smiley" Poswolsky is a millennial workplace expert, keynote speaker, and bestselling author of The Quarter-Life Breakthrough (Penguin Random House) and The Breakthrough Speaker. Smiley helps companies attract, retain, and empower millennial talent, and he has inspired thousands of professionals to be more engaged at work, through speaking at companies like Unilever, IDEO, Salesforce, Genentech, Deloitte, SAP, Pinterest, MailChimp, and TED. An internationally renowned motivational speaker, Smiley speaks about millennials, employee engagement, and intergenerational collaboration at Fortune 500 companies, business conferences, leadership trainings, and universities. His TEDx talk has been viewed over 1 million times, and he has done hundreds of speaking engagements, reaching over 50,000 people in 15 countries.

CG Funk, Moderator

Wednesday, May 04, 2022 | 8 - 9 am |

Elevating the Spa World Through Powerful Partnerships

When spa leaders come together to support a common cause or initiative, the impact is immense.  During this session, panelists will highlight innovative partnerships that can elevate the spa profession and the common goals of the spa and wellness worlds to make a difference.  The United States Interstate Compact for massage therapist licensure mobility, Global Wellness Week and spa career initiatives will all be highlighted during this informative panel discussion.  Attendees will also gain key insights into how to engage their community leaders, local student networks and various partners to grow their talent pipeline and build strategic partnerships. 

Speaker Bio

CG Funk is the Senior Vice President of Culture and Industry Relations for Massage Heights Franchising. As a member of the executive team, she is responsible for creating and leading national initiatives regarding culture, employee acquisition, training, product and services and brand awareness through public and industry relations. CG is also a massage therapist and holds an Arizona license to practice and is California Certified.

CG is a 30 year veteran of the massage and spa industries and her work has helped to shape the United States massage therapy and skin care professions. Her roles have included executive leadership, school administration, corporate trainer, massage curricula and program developer, writer, instructor and massage business owner. An inspirational speaker and storyteller, CG is a sought after guest lecturer and presenter at industry trade shows and conferences.

Throughout her career, CG has been an advocate and supporter of massage therapists and holds a deep believe in the healing power of therapeutic massage and bodywork. She has received numerous awards recognizing her contributions to the spa and massage industries including the One Concept Lifetime Achievement Award, induction into the Massage Therapy Hall of Fame, and the distinguished partner award from the Federation of State Massage Boards. In addition, CG served on the Commission of Massage Therapy Accreditation, has sat on several boards including Beauty Changes Lives and participated as a judge for the World Spa Awards. In May 2022, CG will join the ISPA board as a new board member.

Deirdre Strunk

Wednesday, May 04, 2022 | 8 - 9 am |

Elevating the Spa World Through Powerful Partnerships

When spa leaders come together to support a common cause or initiative, the impact is immense.  During this session, panelists will highlight innovative partnerships that can elevate the spa profession and the common goals of the spa and wellness worlds to make a difference.  The United States Interstate Compact for massage therapist licensure mobility, Global Wellness Week and spa career initiatives will all be highlighted during this informative panel discussion.  Attendees will also gain key insights into how to engage their community leaders, local student networks and various partners to grow their talent pipeline and build strategic partnerships. 

Speaker Bio

Deirdre Strunk is the Vice President of Canyon Ranch Spa, Fitness, Beauty, and Retail for Canyon Ranch. Deirdre joined Canyon Ranch in April of 2015. In her role, Deirdre currently shares her talents and expertise by heading up the Canyon Ranch Spa, Fitness, Beauty, and Retail divisions across the Canyon Ranch Brand. Deirdre holds 20+ years of experience. Deirdre is a licensed massage therapist and aesthetician, and because she is so passionate about fitness, she is yoga and group fitness instructor trained. Deirdre currently serves on the Nevada State Board of Massage Therapy board as the Vice-Chair. She served as a Commissioner for the Commission on Massage Therapy Accreditation (COMTA) for two years. She assisted COMTA with upholding high standards for massage therapy education and is currently serving as a Board member of the Las Vegas spa association. In 2015 Deirdre was awarded Spa Director of the Year from the Las Vegas Spa Association.

Deirdre is eager to participate with charities of all sorts. Deirdre was a board member, then became Chairman of the board for the Southern Nevada’s Leukemia and Lymphoma Society (LLS) Southern Nevada Chapter from 2012 to 2018 and currently serves as Vice-Chair. For her efforts with LLS, Deirdre received the Las Vegas Spa Association’s 2012 Humanitarian of the Year. In 2014 Deirdre was awarded Woman of The Year for LLS for raising record-breaking funds in ten weeks breaking Nevada’s record for this event, and in 2018 was awarded All-Star Woman of the Year for Southern Nevada LLS, both earning her two research grants for Chronic Lymphocytic Leukemia.

Jean-Guy de Gabriac

Wednesday, May 04, 2022 | 8 - 9 am |

Elevating the Spa World Through Powerful Partnerships

When spa leaders come together to support a common cause or initiative, the impact is immense.  During this session, panelists will highlight innovative partnerships that can elevate the spa profession and the common goals of the spa and wellness worlds to make a difference.  The United States Interstate Compact for massage therapist licensure mobility, Global Wellness Week and spa career initiatives will all be highlighted during this informative panel discussion.  Attendees will also gain key insights into how to engage their community leaders, local student networks and various partners to grow their talent pipeline and build strategic partnerships. 

Speaker Bio

Jean-Guy de Gabriac is an award-winning spa advisor and educator.  His massage workshops, and client experience masterclasses, draw from his own experience as the co-founder of a top massage clinic in Paris, and include best practices from some of the world’s premier destination spas. 

Focusing on emotional intelligence to combine both sense as well as sensations, attendees of his workshops learn how to become Guest Experience Makers and deliver that magical “WOW” factor. His clients include Four Seasons, Waldorf Astoria, and iconic spas, as well as leading cosmetic brands that he helped win international innovation awards.

Jean-Guy is also the founder of World Wellness Weekend, currently in its 6th year, celebrated in over 130 countries and supported by 60 professional federations.  

Jean-Guy also serves as Conference producer of World Spa & Wellness Convention in London, and has contributed to over 300 articles and a variety of podcasts.

Kathy Rivard

Wednesday, May 04, 2022 | 8 - 9 am |

Practical Takeaways from Spa Leaders

Session details coming soon.

Speaker Bio

Speaker bio coming soon.

Kenneth Ryan, Moderator

Wednesday, May 04, 2022 | 8 - 9 am |

Practical Takeaways from Spa Leaders

Session details coming soon.

Speaker Bio

Speaker bio coming soon.

Robert Vance

Wednesday, May 04, 2022 | 8 - 9 am |

Practical Takeaways from Spa Leaders

Session details coming soon.

Speaker Bio

Robert Vance brings over 20 years of luxury hospitality and wellness experience to his role as General Manager at Burke Williams, a company that started him on his spa journey.  Since his first days as a Front Desk Representative, Robert has held several progressive senior and executive positions in operations and development with Golden Door, Accor, Four Seasons, Elizabeth Arden Red Door, Mii amo and Sensei Retreats.  He has served on the Board of Directors for the International Spa Association as a Member and Officer and holds several hospitality certifications, a certification in wellness coaching and a B.A. from Pepperdine University.

Shane Bird

Wednesday, May 04, 2022 | 8 - 9 am |

Practical Takeaways from Spa Leaders

Session details coming soon.

Speaker Bio

Speaker bio coming soon.

Tamara Jarrett

Wednesday, May 04, 2022 | 8 - 9 am |

Elevating the Spa World Through Powerful Partnerships

When spa leaders come together to support a common cause or initiative, the impact is immense.  During this session, panelists will highlight innovative partnerships that can elevate the spa profession and the common goals of the spa and wellness worlds to make a difference.  The United States Interstate Compact for massage therapist licensure mobility, Global Wellness Week and spa career initiatives will all be highlighted during this informative panel discussion.  Attendees will also gain key insights into how to engage their community leaders, local student networks and various partners to grow their talent pipeline and build strategic partnerships. 

Speaker Bio

Panelist bio coming soon.

Dr. Jonathan Ellerby

Wednesday, May 04, 2022 | 8 - 9 am |

The Missing Peace: Deep Selfcare, Resilience and Renewal for Leaders and Teams

Discover how mindful wellness and high performance support can feed each other in times of stress and challenges. Join this session to be nourished by helpful tools, perspectives, and a chance to reflect on the journey of wholeness in your life and work.

Speaker Bio

Dr. Jonathan Ellerby is a bestselling speaker, consultant, and author known for his comprehensive understanding of wellness programming, organizational culture, and the transformative process. Celebrated as a seasoned spiritual teacher, integrative wellness expert, and a practical, experienced executive and business consultant, Dr. Ellerby’s background is diverse and dynamic. Drawing from decades of immersion in spiritual and psychological study, a love of nature, and a life-long relationship with Indigenous communities and traditions, his work bridges complex worlds and worldviews. Dr. Ellerby has been engaged by multinational brands and celebrity talents for support in innovation, performance, resilience, and mindfulness. Endlessly curious, he believes we are all born to be students of life, by which we will find the answers to all questions, challenges and a sustainable future for humanity on earth.

ISPA Chairman Patrick Huey

Wednesday, May 04, 2022 | 9:30 - 11 am | Main Stage

Power Session Opening Remarks

Speaker Bio

With over 20 years of experience in the luxury hospitality and wellness industries, Patrick has built a dynamic career as an international leader within this elite field, running multimillion-dollar operations successfully by delivering the highest levels of performance and guest satisfaction. Patrick has worked for such iconic brands as Four Seasons, Equinox and Sandals Resorts. Patrick is currently the Executive Director of The ‘Quin House where he is responsible for the club’s Marketing, Membership, Programming and ‘Quin’s charitable arm The ‘Quin Impact Fund. Previously, Patrick was the Vice President Spa and Retail for Montage International. With Montage International, Patrick was responsible for the spa, fitness and retail brand visions and the company’s two hotel brands: Montage and Pendry.

Patrick serves as Chairman of the Board for the International Spa Association – the premier spa association with a presence in over 70 countries that fosters the development and professionalism of the global spa and wellness industries.

Patrick holds a Master of Fine Arts from Yale School of Drama in Acting and a Bachelor of Arts from Vanderbilt University in Creative/Nonfiction Writing, English Literature and Theatre. Patrick serves on the Advisory Council for Global Eye Entrepreneurs - a non-profit organization that serves to mentor and develop men of color who run their own companies. He is also the Creator and Host of the podcast “At the Podium with Patrick Huey,” available on Apple Podcasts, Spotify and YouTube.

Leon Logothetis

Wednesday, May 04, 2022 | 9:30 - 11 am | Main Stage

Power Session

Speaker Bio

Since leaving behind his career as a broker in London more than a decade ago, Leon Logothetis has traveled the globe, visiting more than 100 countries and documenting his experiences through his hit TV shows—including Amazing Adventures of a Nobody on the National Geographic channel and The Kindness Diaries on Discovery+ and Netflix—and bestselling books such as Live, Love, Explore: Discover the Way of the Traveler—A Roadmap to the Life You Were Meant to Live. Through these projects and his speaking engagements, Logothetis is inspiring the world with his message of kindness, compassion and hope. In addition to his writing and work in television, Logothetis also hosts the weekly podcast Spontaneous Moments of Conversation, in which he has unscripted conversations with guests whose identities are a mystery until the discussion begins. He is also the founder of Winston Entertainment, a travel-focused television production company that highlights the good in humanity through its content.